Return & Exchange
Return Documents
If you want to do a return or exchange, you should download a template and fill it. Then attach it to return package. To make a return possible, your purchase agreement is necessary. This document was attached to your order.
Return & Exchange Policy
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Customer who concludes sales agreement , can depart from this contract within 14 days.
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The time for departing from contract starts from receiving the product. Customer should put the statement for Seller’s address via e- mail. The template of the statement is on Seller’s website. Customer can download it at this link https://docs.wixstatic.com/ugd/be3a88_bbfe025cec9c47a890262b588a2872bf.pdf.
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In a case of departing from contract, it is considered as invalid.
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Seller is obliged to return a payment within 14 days from receiving the statement. The return includes delivery costs.
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If the customer have chosen more expensive delivery system , which was not suggested by Seller, the seller is not obliged to return additional costs.
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The customer is obliged to return the product within 14 days from the day, when statement has been sent. Customer should send product to Seller’s address.
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Seller has to repay by using the same payment system as a customer, unless customer has agreed for another system, which doesn’t consist any additional costs.
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In the case of departing from agreement, customer only pay the direct costs of goods return.
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Customer is responsible for decreasing the value of goods , while using it.
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Seller does the return of payment by the same payment system as customer chose, unless customer agrees for another payment system, which does not involve any additional costs.